Frequenty Asked Questions

EXPERIENCE

Seniors and tech don’t mix… do they?

This is a common misconception! In fact, a recent AARP survey found that:

  • 91 percent of those age 50+ use a computer
  • 94 percent of those age 50+ claim that technology helps them keep in touch with friends and family
  • 13 percent of those age 50+ say they use virtual reality - while this percentage is modest, it is four percentage points higher than the previous year
  • By the year 2030, nearly 132 million Americans age 50 and older will spend upwards of $84 billion a year on technology products

What if someone is prone to motion sickness?

We identified some of the biggest triggers for dizziness and motion sickness and make sure our content reduces those factors as much as possible (stationary videos, high-quality experiences, high-quality hardware). We have an extensive library of experiences that avoid motion sickness altogether but have found that the more your residents use VR, the more likely they are to ask for experiences that include motion (for example, flying!). Before starting each experience, you’ll see on your tablet an indicator of things to look out for, such as motion and narration, but also including things like warnings for PTSD and epilepsy. To date, we’re proud to say we’ve never had a significant negative event reported. Please be aware of these indicators, and use each experience appropriately!

Can seniors that are visually impaired use Rendever?

Interestingly, many residents with poor vision actually report a high level of enjoyment of Rendever. This is even true for those with macular degeneration. The reason for this is that the lenses are only 2.5” from your eyes when you’re wearing the headset, so the visual display is actually quite close, even though some of the objects in the experience feel like they’re far away.

Is the headset uncomfortable?

Nope! Rendever primarily uses the Oculus Go headset, which is lightweight and remains cool during sessions. The straps can be adjusted to fit comfortably.

What if someone doesn’t want to put a headset on?

No worries! We built our software to have the ability to cast to a TV screen in the room so if someone doesn’t feel comfortable using the headset or if the group is larger than the number of headsets, residents can still participate in the magic.

COST AND WHAT’S INCLUDED

What does a standard Rendever package look like?

Our standard system includes four headsets, but you can expand this to a maximum of 8. More than 8 headsets can become unwieldy for staff, but multiple systems are always supported (for instance, one for your assisted living and one for your memory care community). If you’d like a system slightly outside of these numbers, please don’t hesitate to ask and we’re happy to discuss options.

What does it cost?

Rendever primarily sells into senior living communities. Our model includes an upfront cost for the hardware, installation and training, plus a monthly fee for content and ongoing support. To learn more, please contact nick@rendever.com.

What is included in the upfront cost?

Your upfront cost covers all of your hardware (multiple headsets and a control tablet) and a two-hour personalized training and install. We will make sure you and your team have the opportunity to run and experience a Rendever session and ask questions as they arise, so at the end of training you and your team are able to hit the ground running.

What do I get with the subscription?

Your monthly subscription covers all current and future content and features, including our family portal. You’ll also have access to our community experience team and a full hardware warranty (so if a resident drops a headset and it breaks, just let us know and we’ll get the headset repaired for you).

Can I buy this for a loved one at home (not in a senior living community)?

Rendever is only available at the enterprise level at this point. If you or your loved one is interested in Rendever but doesn’t live in a senior living community, we’d still like to keep in touch! Sign up for updates.

Is there a cost for residents / families to use Rendever?

No, the cost for Rendever is covered by the community, so no fees are passed on to the resident or their family.